When I started this blog and considered which affiliate programs I wanted to sign up for, Chewy's program seemed like a no-brainer. Not only were the terms better than Amazon, but Chewy has been our go-to source for our pets' food and medication for a couple of years now, and we've always been impressed with their customer service at every level, from their personalized communications to the care they take in packing and shipping.
But this week, Chewy blew me away with their personalized concern for their customers.
Recently, the managers of the affiliate program reached out to me about my lack of posting here, and I informed them about Pete's passing. I can only assume that this is how the company found out about it. A few days later, UPS dropped off a mystery package on our porch. When we opened it, we were stunned by what we found: a big bouquet of roses, vouchers for a case of wine, and a sweet note offering condolences for our loss, from our Chewy family.