Chewy's Customer Service is Beyond Next Level

When I started this blog and considered which affiliate programs I wanted to sign up for, Chewy's program seemed like a no-brainer. Not only were the terms better than Amazon, but Chewy has been our go-to source for our pets' food and medication for a couple of years now, and we've always been impressed with their customer service at every level, from their personalized communications to the care they take in packing and shipping.

But this week, Chewy blew me away with their personalized concern for their customers.

Recently, the managers of the affiliate program reached out to me about my lack of posting here, and I informed them about Pete's passing. I can only assume that this is how the company found out about it. A few days later, UPS dropped off a mystery package on our porch. When we opened it, we were stunned by what we found: a big bouquet of roses, vouchers for a case of wine, and a sweet note offering condolences for our loss, from our Chewy family.

 

 

 

 

I'm not actually sure whether this is because we're Chewy customers or because we're Chewy affiliate partners, but in either case, this is next-level customer service, and we were extremely touched by the care and concern this company showed for our loss. They've been good to Pete, and they've been good to us.

If you're not already getting your pet supplies from Chewy.com, click here to check them out and consider becoming a customer. That's an affiliate link, and if you use it to sign up as a new customer, we'll get a small referral bonus at no cost to you, and you'll start getting great prices on pet supplies along with awesome customer service from an awesome company who cares about its people and their pets.